Mount Kenya University, Open, Distance Electronic Learning

Jipcho Emmanuel Rotich


Personal profile

Accomplished with key strength and competence in computer hardware and software maintenance, networking, web designing, database management, computer user support, network risk analyst and well organized action oriented problem solver.


  • Bsc. Computer Science.
  • CCNA (Routing and Switching Network Configuration)
  • Cyber security.
  • Technical Trainer in ICT.

Duties and Responsibilities include:

  • To monitor and supervise user activities in the e-learning portal; ensuring that students are engaged in appropriate e-learning activities
  • To provide real time support for ODEL students including basis ICT support and response to technical queries on the e-learning platform.
  • To provide support for tutors and learners for all ICT Based E-learning Platforms.
  • To assist learners in researching work and finding online resources through the university E-library.
  • To advise and assist students to identify their learning resource needs.
  • To provide a high quality level of customer service for all users on the use of the e-learning platform.
  • To assist in the collection of data for statistical reporting of the e-learning activities.
  • To participate in staff and students’ inductions in the use of the e-learning platforms.
  • To participate in other activities related to e-learning services.
  • To promote and contribute to the development of e-learning and ICT Support Services.


  • Self-motivated individual capable of taking my own initiative to build productive relations within and outside the working environment with a good learning curve.
  • Patient, attentive to customer needs and services; and a solution oriented person.
  • Demonstrate a stronger power of analytical reasoning, make attentive and resourceful decisions.
  • Excel in Planning, forecasting, setting objectives and determining courses of action.



  • MySQL: competent and I have implemented many projects having relational database management system connection.
  • Web Development: experience in HTMl, CSS and PHP.
  • Stand-alone Application: Java and C++


  • Networking: able to configure and set up networks different topologies and troubleshoot them.
  • User support: Ability to troubleshoot computer related problems and provide technical support to computer users.
  • Operating systems: well conversant with windows operating system and Linux based OS.
  • Hardware: hardware servicing and assembly.